What's in a wrap: how customized gift wrapping sets retailers apart from the crowd.(Business & Marketing)
Publication Date: 01-NOV-07
Publication Title: PMA Magazine - Connecting the Imaging Communities
Format: Online
Author: Yeager, Amanda

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Description

Tiny tots aren't the only ones with their eyes all aglow this season. Retailers and customers alike are gearing up for one of the busiest shopping times of the year. With the upcoming holiday season fast approaching, specialty retailers must excel in areas like branding, customer service, and leaving a lasting impression. But how? Offering gift wrapping services is a good complement.

Benefits

In the hustle and bustle of the holiday season, and life in general, anything a retailer can offer to save time for customers is both beneficial and noticeable. Gift wrapping a customer's purchase gives retailers an edge in service, presentation, and reputation.

"Customers have less and less time to buy gifts," says Gabriela Delworth, arts and crafts instructor and graphic designer based in Toronto, Ontario, Canada. "Save your customer's time and keep them in the store a little longer by offering gift wrapping services."

Saving customer's time isn't the only benefit of offering gift wrapping services; it also provides retailers a chance to reflect the personality of their companies. Choosing certain colors and styles can reflect the store brand.

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"There is a composition between brand and color," adds Delworth. "Retailers are creating a brand for their stores--anyone can be creative and do this. It's about the message, especially for photo retailers. The camera was designed to make and capture lasting impressions, and photo retailing stores should reflect that."

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