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Description
Organizations are continuously investing resources in technology in order to improve disappointing search results. End users, customers and employees alike complain that they cannot find anything. However, search only addresses a portion of the overall information retrieval problem, especially as customers take on portal or intranet initiatives. To maximize the information retrieval experience, customers need a metadata framework for content.
There is no doubt that keyword and full-text search--the primary technology delivered through most enterprise search vendors--has its place in the intranet and corporate portal environment. Persons seeking content in domains they are unfamiliar with use full-text search tools to get semi-accurate results from basic words and phrases they know without requiring any more specific subject or document criteria. For public-facing Internet Web sites, providing search facilities independent of domain expertise is a requirement.
Within any organization, however, individuals familiar with internal resources who need highly-accurate results across a vast library of material require a different solution that leverages organizational knowledge of documents. A metadata framework is the key to providing a more efficient means of surfacing content and information that is relevant and personalized to individual knowledge workers searching for content on a corporate intranet, portal or Web application.
Organizations today will drive greater employee productivity from knowledge sharing by looking beyond basic full-text search utilities and embracing a complete solution that utilizes a metadata framework. This framework will power the delivery of relevant content to today's empowered professionals in their day-to-day business activities.
Two major challenges that organizations face regarding information retrieval are common and well documented:
First, content and document management technologies that allow users to collaborate and contribute content to shared portals... |
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