Convergys Corp.

Public Company, Headquarters Location
201 E 4th St., Cincinnati, OH 45202-4248, United States
(888)284-9900, (513)723-7000, http://www.convergys.com

Primary SIC: Computer Integrated Systems Design, Primary NAICS: Computer Systems Design Services
Description: Convergys Corp. was founded in 1998 as a spin-off from Cincinnati Bell. The company went public that same year. Convergys is a global leader in relationship management. The company delivers a broad range of customer and human resource solutions, backed by technology, business analytics and consulting services that help create valuable relationships between clients, their customers and their employees. Convergys helps clients recruit, service and retain customers and employees using innovative technologies that increase efficiencies, satisfaction, loyalty and workforce effectiveness, while decreasing costs. The company's contact centers employ a broad range of technology including digital switching, intelligent call routing and tracking, proprietary workforce management systems, case management tools, proprietary software systems, computer telephony integration, interactive voice response, advanced speech recognition, web-based tools and relational database management systems. Convergys operates in three segments: customer management, information management and human resources (HR) management. The company has 83 contact centers, located in various parts of the world including the United States, Canada, India and the Philippines, and two primary data centers, one in Orlando, Florida, and the other in Cincinnati, Ohio. More

Services: Billing, customer care, technical support, full account management, database management, and market research.