West Corp.

Private Company, Headquarters Location
11808 Miracle Hills Dr., Omaha, NE 68154-4403, United States
(800)232-0900, (402)963-1200, (402)963-1602 fax, http://www.west.com

Primary SIC: Business Services, Not Elsewhere Classified, Primary NAICS: All Other Professional, Scientific and Technical Services
Description: West Corp. was founded in 1986, as an inbound telemarketing service bureau. It provides business process outsourcing services focused on helping its clients communicate more effectively with their customers. It also helps its clients maximize the value of their customer relationships and derive greater value from each transaction it processes. Its diverse markets include customer service, sales and marketing, emergency communication infrastructure systems and services, business-to-business sales support, conferencing and accounts receivable management outsourcing, among others. West delivers its services through three segments: communication services, including dedicated agent, shared agent, automated and business-to-business services, emergency communication infrastructure systems and services and notification services; conferencing services, including reservationless, operator-assisted, web and video conferencing services; and receivables management, including debt purchasing and collections, contingent/third-party collections, government collections, first-party collections, commercial collections, revenue cycle management, collection and recovery solutions for the insurance, financial services, communications and healthcare industries and overpayment identification and claims subrogation to the insurance industry. The company conducts its business through its state-of-the-art customer care facilities strategically located throughout the U.S., Australia, China, India, Canada, Philippines, U.K., Switzerland and Singapore. In 2006, West acquired Omaha Acquisition Corp.Services: Provider of inbound and outbound operator and automated voice response services. Finance: Holding company.