Genesys Telecommunications Laboratories Inc.

Younger consumers are almost 60 per cent more likely to terminate a business relationship based on poor customer service.
Telecommunications Weekly; 12/16/2009; 1024 words; ...project undertaken by Genesys Telecommunications Laboratories, in partnership with...Manager UK & Ireland, Genesys. "Businesses need...Jackson continued. About Genesys Telecommunications Laboratories, Inc. Genesys, part of...

Younger consumers are almost 60 per cent more likely to terminate a business relationship based on poor customer service; Research emphasises that businesses need to raise service levels according to heightened consumer expectations; Proactive and personalised service highlighted as key areas to enhance customer experience.
M2 Presswire; 12/1/2009; 1161 words; ...2009-Genesys Telecommunications Laboratories: Younger consumers...undertaken by Genesys Telecommunications...UK & Ireland, Genesys. "Businesses...continued. About Genesys Telecommunications Laboratories, Inc. Genesys, part...

Genesys issues 'Call for Entries' for annual Customer Innovation Awards.
M2 Presswire; 11/19/2009; 1153 words; ...Francisco -- Genesys Telecommunications Laboratories, an Alcatel...industry, the Genesys Customer Innovation...companies. The Genesys Customer Innovation...president, Genesys. 'Differentiating...Laboratories, Inc. Genesys is the...

Barcelona City Council deploys Genesys technology to integrate services across multiple communication channels including web, email, SMS and voice; Barcelona City Council increases its 2010 citizen request handling target by 10 percent.
M2 Presswire; 11/19/2009; 1477 words; ...selected Genesys Telecommunications Laboratories, an Alcatel...its citizens. Genesys' SIP server integrates...Hall chose the Genesys SIP server as...telephone. The Genesys SIP server impressed...Laboratories, Inc. Genesys is the...

Survey of 16 countries shows poor customer service costs $338.5 billion per year in lost business; Financial services, cable & satellite TV, and telecommunications firms at most economic risk from poor customer service.
M2 Presswire; 11/18/2009; 1840 words; ...satellite TV, and telecommunications firms at most economic...negative ratings are for telecommunications and government. Survey...survey was sponsored by Genesys Telecommunications Laboratories, Inc. , an Alcatel-Lucent...