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Interactive Intelligence in Leaders Quadrant of Contact Center Infrastructure Report; Contact center report evaluation based on completeness of vision and ability to execute.

Publication: M2 Presswire
Publication Date: 07-JAN-09 		Format: Online
Delivery: Immediate Online Access

Article Excerpt
M2 PRESSWIRE-7 January 2009-Interactive Intelligence: Interactive Intelligence in Leaders Quadrant of Contact Center Infrastructure Report; Contact center report evaluation based on completeness of vision and ability to execute(C)1994-2009 M2 COMMUNICATIONS LTD

RDATE:07012009

INDIANAPOLIS -- Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, has been positioned by Gartner in the leaders quadrant of its 2008 Contact Center Infrastructure, Worldwide Magic Quadrant report.

The Gartner report provides an analysis of vendors in the market based on their completeness of vision and ability to execute, along with key industry trends. According to the report, "over time, Gartner sees the enterprise communications infrastructure market, including contact centers, evolving from stand-alone systems ('point products') toward tightly integrated functionality with interfaces embedded within...

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