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Article Excerpt
Byline: Dee Gill
The electricity went out in Edward Don & Co.'s 24-hour call center around 11 p.m., forcing employees in the North Riverside office to work by the glow of their generator-powered computers.
Without air conditioning on that hot, humid August evening, "it was getting gummy in there'' by early morning, says Ray Warchol, the company's director of technical services. That's when he called Jane Morgan.
Two hours later, 65 Edward Don employees were sitting at workstations and taking phone orders at the La Grange headquarters of 411 Solutions International. Edward Don's customers, which buy some $500 million in restaurant supplies annually, "never knew there was a problem,'' says Mr. Warchol, who estimates 411 Solutions saved his company at least $200,000 in business.
The rescue was routine for Ms. Morgan,...
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