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Other than adding new vehicles, what have you done to alleviate overcrowding in your system?

Publication: Mass Transit
Publication Date: 01-NOV-08 		Format: Online
Delivery: Immediate Online Access
Full Article Title: Other than adding new vehicles, what have you done to alleviate overcrowding in your system?(Manager's Forum)

Article Excerpt
Supporting record ridership puts premium on resourcefulness.

When commuters looked for options to $4-a-gallon gasoline, they came to transit in record numbers. Nationwide, trains and buses were filled, park-and-ride lots were jammed, customer service phone lines lit up, transit Web sites had record hits and transit operators paid record prices for fuel--particularly diesel.

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Just as commuters scrambled for options, transit operators looked for solutions to the challenges created by this demand spike. Some raised fares, others modified or even cut service and some did both to manage skyrocketing costs. Dallas Area Rapid Transit (DART) modified existing service and added trips when possible. The crunch came as we were taking some light rail vehicles out of service to add new low-floor inserts. While we will get some relief with longer LRVs with more capacity, it's a two-year project, so hardly a quick fix. Thanks to some aggressive agency-wide belt tightening, we've avoided a fare increase for now.

But while it's easy for us to dwell on our challenges, we have the opportunity to make temporary ridership growth permanent by holding on to customers--both new and veteran. The key to managing these...

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