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Exceeding Client Expectations.

Publication: Qualified Remodeler
Publication Date: 01-OCT-08 		Format: Online
Delivery: Immediate Online Access
Full Article Title: Exceeding Client Expectations.(Column)

Article Excerpt
Exceeding Client Expectations

By Jon Minnick

This Columbus, Ga., remodeler uses customer service to move ahead

Client relations spur success for Hobart Builders of Columbus, Ga., and it is Rob Barefield, CGR, general manager and vice president, who has helped in that achievement. Barefield understands that it's no longer just about meeting customer expectations, but exceeding them, and that's what makes him the October NAHB Remodeler of the Month.

Hobart Builders is a family-owned business that consists of Barefield's in-laws, his wife and himself. When Barefield and his wife joined the business, they brought with them customer service experience that helped take the business to the next level....

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