...knowledge--sits room, possibly one or two colleagues who already get what he or she is talking about, and drones on and on, virtually flipping through a PowerPoint presentation while the intended audience is virtually slipping into a coma at the other end of the line. In the old days, that same speaker (or at least the marketing person who is compensated to pay attention to such things) would see the glazed look in the audience's...

NOTE: All illustrations and photos have been removed from this article.



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