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Yorkshire Building Society Selects Impact 360 for Retail Financial Services Solution, Extending Its Investment in Verint Witness Actionable Solutions Technology.

Publication: Business Wire
Publication Date: 14-OCT-08 		Format: Online
Delivery: Immediate Online Access

Article Excerpt
Building Society to Deploy Workforce Management Solution to Assess Branch Improvements for Enhanced Member Services

MELVILLE, N.Y. & LONDON -- Verint Systems Inc. today announced that Yorkshire Building Society has selected its Impact 360[R] for Retail Financial Services from Verint([R]) Witness Actionable Solutions[TM], in partnership with Sabio, an innovative contact center company and Verint partner. This investment in the company's workforce optimization technology, which is being deployed as a Managed Services solution, complements the existing Impact 360 contact center solutions that Yorkshire Building Society already uses.

With a reputation of providing excellent member service and being cost effective at the same time, Yorkshire Building Society's objective is to implement the solution in a number of its 136 branch locations to assess process and procedural changes that will be designed to further enhance member experiences and gain additional efficiencies. Yorkshire Building Society is the third largest building society in the UK, with 1.9 million members and 20.5 billion in...

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