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Young customers embrace technology, make fewer trips to banks: but younger generation still needs personal guidance, says banker.

Publication: Mississippi Business Journal
Publication Date: 27-SEP-04
Format: Online
Delivery: Immediate Online Access
Full Article Title: Young customers embrace technology, make fewer trips to banks: but younger generation still needs personal guidance, says banker.(Banking & Financial Services)

Article Excerpt
Technology has definitely changed banking and the way customers use banks. It's hard to imagine life without automatic teller machines, online banking and other timesaving ways to take care of banking business. Young banking customers have grown up with technology and some bankers feel this age group definitely uses banks differently from their parents and grandparents.

T.E. "Gene" Walker, chairman and CEO of the Bank of Forest, said, "A lot of it has to do with metropolitan and rural areas. It's still easier to physically...

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