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Are you ready for company?

Publication: Management Quarterly
Publication Date: 22-JUN-08
Format: Online
Delivery: Immediate Online Access
Full Article Title: Are you ready for company?(Reprint)

Article Excerpt
"Company's coming!" In the small-town, pre-Internet, pre-videogame world that I grew up in, those words were almost always good news. It usually meant that friends or relatives were on their way, and that our family would enjoy visits with people of importance to us. Or sometimes, the company would be more official in nature, such as the local priest or minister, or someone calling from a community business. But nonetheless, it was always very nice to welcome someone to our home--except for one thing.

That "one thing," to which I refer, would be my mother's last minute call for us all to pitch in to make sure that our house was "ready" for company. My mother demanded that things be straightened up, not for us, but for the company, for she had a knack of looking at our home through the eyes of the visitors and seeing things that were out of place. I must...

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