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Why waste time on rate 'tarts'? (Leader).

Publication: Precision Marketing
Publication Date: 06-DEC-02
Format: Online - approximately 370 words
Delivery: Immediate Online Access
Full Article Title: Why waste time on rate 'tarts'? (Leader).(Tank! delegates' argue that if marketers ensure their customers are content, they will remain loyal and who could argue with that)

Article Excerpt
There cannot be many people who would willingly admit that if they were doing their job properly, they would be out of work. But that is exactly what David Pope, the man who set up Lloyds TSB's customer retention unit, confessed last week.

Pope, who was speaking at the Tank! financial services forum in...

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