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Standing in the rain, thinking about customer service.

Publication: Mississippi Business Journal
Publication Date: 25-FEB-08
Format: Online
Delivery: Immediate Online Access
Full Article Title: Standing in the rain, thinking about customer service.(Perspective)(Viewpoint essay)

Article Excerpt
"Are you serious?"

That question drives me crazy, and I heard it too many times a few Saturdays ago. Here's the reply I wanted to give but never did: Would I be standing in the rain at 7 a.m. with a money bag and stack of parking passes asking for five bucks if I wasn't serious?

In the rain. Seriously, would I?

How did I end up in that Saturday morning...

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