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GMT Boosts Productivity, Shrinks Staffing Costs For Elevations Credit Union.

Publication: PR Newswire
Publication Date: 02-SEP-08 		Format: Online
Delivery: Immediate Online Access

Article Excerpt
GMT Planet drastically boosts service levels while associated productivity gains enable 15% savings in staffing costs

NORCROSS, Ga., Sept. 2 /PRNewswire/ -- GMT Corp., a global industry leader in enterprise workforce management and performance optimization solutions, today announced significant deployment results from Elevations Credit Union, a member-owned, not-for-profit banking retailer with close to $800M in assets under management. With GMT Planet(TM) workforce and performance management solution, the Colorado-based credit union was able to dramatically improved their contact center service levels while reducing their agent workforce by approximately 15%.

The credit union, serving approximately 76,000 business and individual members, deployed GMT Planet to forecast and optimize scheduling and staffing needs for telephone, e-mail, remote delivery, and loan and member service representatives. Before GMT,...

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