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...rather the careers of those who work for him."
1 Staying Tuned to Your Customers
THERE ARE NUMBER of things your customers look for when choosing a place to take their vehicles for repair. If you know what they're looking for ahead of time, you can attract more new customers to your bays.
First, according to the Automotive Service Association (ASA), is the facility neat and clean, and are employees genuinely concerned with customers' questions? Also, when hiring and training your techs, be sure they share with customers...
NOTE: All illustrations and photos
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