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AIT launches new version of its Portrait software for Customer Interaction Management; New Intelligent Prompts and Process Frameworks cut deployment times to improve service and cross sell.

Publication: M2 Presswire
Publication Date: 30-SEP-04 		Format: Online
Delivery: Immediate Online Access

Article Excerpt
M2 PRESSWIRE-30 September 2004-AIT: AIT launches new version of its Portrait software for Customer Interaction Management; New Intelligent Prompts and Process Frameworks cut deployment times to improve service and cross sell(C)1994-2004 M2 COMMUNICATIONS LTD

RDATE:09302004

Henley - AIT announces the latest version of Portrait, its industry leading Customer Interaction Management software that helps companies dramatically improve the quality of their interactions with customers, while increasing efficiency and generating significant new revenues.

The new version of Portrait introduces Intelligent Prompting for the first time, along with a wide range of new Process Frameworks and Application Profiles that contain common business processes so that customers can deploy business applications faster.

The product has been successfully implemented by the Nationwide Building Society which has supplemented outbound campaigns with an ability to initiate prompted conversations for sales opportunities on inbound contacts. The system has already resulted in...

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