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Complex decision making requires better collaboration: automated processes might lighten the load, but information still must be distilled through collaborative processes.

Publication: Managed Healthcare Executive
Publication Date: 01-JUN-08 		Format: Online
Delivery: Immediate Online Access
Full Article Title: Complex decision making requires better collaboration: automated processes might lighten the load, but information still must be distilled through collaborative processes.(TECHNOLOGY)

Article Excerpt
[ILLUSTRATION OMITTED]

THE USE OF TECHNOLOGY TO automate simple tasks has been widely adopted. Calls are routed by computer-driven call centers, for example. E-mails broadcast information in a fraction of the time it would take a manual process. More complex tasks, however, require a human driver, and those tasks are in higher demand today.

According to McKinsey & Company research, high-value decision makers who perform complex tasks--known as tacit interactions--are being hired more than other types of employees. This is partially because automation of less-complex tasks allows...

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