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...executive in J.D. Power and Associates healthcare practice.
"Health plans are often more a commodity with respect to benefits, coverage and provider choice," says Clive Riddle, president and founder of Modesto, Calif.-based MCOL, a provider of business-to-business health management and managed care resources. "But plans have the opportunity to differentiate themselves based upon information, communication and education."
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For the average member, navigating their health plan can be a challenge, Stefan explains. "They...
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have been removed from this article.
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