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Article Excerpt
ENGLEWOOD, Colo., Sept. 29 /PRNewswire/ -- 24-By-7 Service, Inc., a company that removes the headaches associated with owning and managing telecommunication systems, today announced it has completed a virtual call center project for Time Warner Cable's National Division, using cutting-edge Voice over Internet Protocol (VoIP) technology. Time Warner Cable National Division's new 14-site virtual call center spans nine states and three time zones and streamlines the process of receiving, routing, and addressing customer calls. With automated call center features, Time Warner customer service representatives can more quickly complete routine customer requests such as appointment confirmation, credit card payments,...
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