...with the clinical staff and support staff operating separately. Many practices could characterized as having immature organizational structures and lacking a professional approach to the management of their finances, their personnel and their clinical quality. What these authors describe is simply a lack of optimal team functioning. Without teamwork, transformational change in office practice and patient outcomes will not occur.

I understand the importance of optimal team functioning firsthand, from a patient perspective. Two years ago, while speaking at a conference in Chicago, I began to feel flushed and nauseous,...

NOTE: All illustrations and photos have been removed from this article.



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