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Making your messages 'stickier': applying a book's concepts of good communication to the behavioral healthcare field.(ORGANIZATIONAL MANAGEMENT)

Publication: Behavioral Healthcare
Publication Date: 01-MAR-08
Format: Online
Delivery: Immediate Online Access

Article Excerpt
Managing organizational change is a crucial skill for behavioral healthcare executives. Organizations have to turn on a dime to keep pace with new demands. Yet attempts at change often stall because of executives' inability to build a sense of urgency and the necessary commitment.

Michael...

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...A. Roberto and Lynne C. Levesque have described the four most important processes that must occur for an organization to make a strategic initiative "stick":

* Charting: The organization defines the initiative's purpose and scope, setting boundaries and defining team members' roles and responsibilities.

* Learning: This is the process of piloting the initiative and entails experimenting and refining ideas before full-scale implementation.

* Mobilizing: Symbols, metaphors, and stories are used to engage participants' hearts and minds to build commitment.

* Realigning: Change is institutionalized through the establishment of a formal structure (measurement, monitoring, and compensation systems). (1)

All these steps are essential, but mobilizing often presents the most difficulty because it requires a skill set not usually formally taught. As a behavioral healthcare executive, much of your time is spent attempting to influence the behavior of other people--a classic definition of leadership. You have to influence and motivate not only employees, but also consumers, board members, politicians, bureaucrats, and members of the public.

In an ideal world, mobilizing would be a straightforward, collaborative process. Having been presented with the facts, everyone simply and easily would agree to behave in certain ways. Follow-through could be taken for granted. The reality, of course, is quite different. Just getting everyone to attend to the issue is problematic enough. Retaining the information and actually acting upon it are even further downstream.

For example, despite repeated trainings staff may not remember what procedures to follow. Even with intensive education, board members may not be able to discriminate critical issues from trivial...

NOTE: All illustrations and photos have been removed from this article.



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