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Easily.co.uk Achieves 20% Reduction in Inbound Support Queries Using Talisma; Powerful web self-service tool and advanced email management transform contact centre operation.

Publication: M2 Presswire
Publication Date: 09-APR-08 		Format: Online
Delivery: Immediate Online Access

Article Excerpt
M2 PRESSWIRE-9 April 2008-Talisma: Easily.co.uk Achieves 20% Reduction in Inbound Support Queries Using Talisma; Powerful web self-service tool and advanced email management transform contact centre operation(C)1994-2008 M2 COMMUNICATIONS LTD

RDATE:09042008

London, UK -- Easily.co.uk, the UK's leading domain name and website company, has achieved a 20 per cent reduction in inbound support queries by deploying a powerful web self-service channel, powered by Talisma Knowledgebase. The implementation of advanced email management and live chat tools from Customer Interaction Management (CIM) solution provider Talisma has also enabled Easily to ensure its 250,000 customers receive rapid, personalised and accurate responses to any enquiry.

Easily implemented Talisma Knowledgebase, Talisma Email and Talisma...

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