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Banks work harder to satisfy small-business customers: J.D. Power announced survey results Nov. 5.

Publication: San Diego Business Journal
Publication Date: 26-NOV-07 		Format: Online
Delivery: Immediate Online Access

Article Excerpt
Small-business customers are a lot harder to please than regular folks when it comes to banking services.

That's the take of J.D. Power and Associates in a report released Nov. 5 measuring the satisfaction of small-business customers. Now in its second year, the study is based on 6,400 responses from small businesses with annual revenues from $100,000 to $10 million, surveyed between July and September.

The study based its findings on seven factors: transaction methods; relationship with...

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