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High employee morale leads to high patient satisfaction.

Publication: Healthcare Strategic Management
Publication Date: 01-DEC-07
Format: Online
Delivery: Immediate Online Access
Full Article Title: High employee morale leads to high patient satisfaction.(Worth reading)

Article Excerpt
For the past three years, Southwestern Vermont Medical Center (SVMC) in Bennington has ranked in the 95th percentile for patient satisfaction in its emergency department (ED) and inpatient services.

Staff members at SVMC attribute the hospital's success to good communication skills and high employee morale.

"What it comes down to is people's ability to communicate with other people when they're not feeling well, when they're worried about what's happening to them," says...

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