...not altogether unpleasant soft-focus effect most pictures. This wasn't, however, an undocumented feature: The "red hand" in the upper right-hand corner of the viewfinder clearly indicated something was amiss.

The AC tried to troubleshoot the problem himself. First, he cleaned the lenses, including the sensors (thinking the focusing problems were due to smudged AF sensors). No luck. Then he thought it might be related to taking pictures in low light, but the problem occurred even in normal room lighting.

The next step was to consult the Kodak website. The AC found his...

NOTE: All illustrations and photos have been removed from this article.



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