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Leading UK Provider of Debt Collection Services, Fredrickson International Selects NICE Perform Adaptive Interaction Analytics; NICE Perform, part of NICE SmartCenter, to help improve rate of collections, customer satisfaction, and operational efficiency.

Publication: M2 Presswire
Publication Date: 31-OCT-07 		Format: Online
Delivery: Immediate Online Access

Article Excerpt
M2 PRESSWIRE-31 October 2007-NICE SYSTEMS: Leading UK Provider of Debt Collection Services, Fredrickson International Selects NICE Perform Adaptive Interaction Analytics; NICE Perform, part of NICE SmartCenter, to help improve rate of collections, customer satisfaction, and operational efficiency(C)1994-2007 M2 COMMUNICATIONS LTD

RDATE:30102007

Ra'anana, Israel - NICE Systems Ltd. (NASDAQ: NICE) , a leading global provider of advanced solutions that enable organizations to extract Insight from Interactions to drive performance, today announced that UK's Fredrickson International, a leading provider of debt collection services, has selected NICE Perform's adaptive interaction analytics, part of the NICE SmartCenter solution, for deployment in its contact center's VoIP environment through its business partner Azzurri Communications, a leading managed services company delivering flexible voice, data and mobile communications. NICE Perform will help Fredrickson increase rate of collections, improve customer satisfaction, and enhance operational...

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