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Hospital recovers by boosting patient satisfaction.

Publication: Healthcare Strategic Management
Publication Date: 01-NOV-07
Format: Online
Delivery: Immediate Online Access
Full Article Title: Hospital recovers by boosting patient satisfaction.(Strategic notes)

Article Excerpt
Thanks largely to new patient satisfaction strategies, a hospital went from the brink of bankruptcy to becoming a major player in the same league as some of the country's big name hospitals, The Kansas City Star reports.

Prior to the improvements, low patient satisfaction scores left the University of...

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