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Use the waiting room to educate.

Publication: Healthcare Strategic Management
Publication Date: 01-OCT-07 		Format: Online
Delivery: Immediate Online Access
Full Article Title: Use the waiting room to educate.(Worth reading)

Article Excerpt
Many hospitals struggle with communicating to patients the importance of managing their own healthcare. Two Veterans Affairs (VA) facilities--in Amarillo, TX, and Marion, IL--have funded a patient education initiative within the past year that seeks to better utilize the time a patient spends in the waiting room.

Barbara Moore, MPA, CPHQ, instructor at Amarillo VA Healthcare System, realized that the collection of posters and messages cluttering her facility's bulletin boards was not getting information across to patients.

The hospital's patient satisfaction advisory committee developed the idea of channeling these messages into a format that was more eye-catching and easier to read: electronic bulletin boards.

"When...

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