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White paper shows most calls to hospitals are mishandled.

Publication: Healthcare Strategic Management
Publication Date: 01-OCT-07
Format: Online
Delivery: Immediate Online Access
Full Article Title: White paper shows most calls to hospitals are mishandled.(Strategic notes)

Article Excerpt
An analysis of more than 2,000 calls to hospital switchboards shows that almost 60% of callers who attempt to get a physician referral are not immediately successful. The results of the study are contained in a white paper issued by The Beryl Institute, "Moments of Truth: Hospital Switchboards a...

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