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Article Excerpt
Coaching for Emotional Intelligence, by Bob Wall, Book, 2006, American Management Association, $24.95.
As I prepared to coach a manager who was unaware of her impact on others, I consulted Coaching for Emotional Intelligence: The Secret to Developing the Star Potential of Your Employees and found a wealth of useful guidance from the author, Bob Wall. In fact, almost two-thirds of this book focuses on coaching fundamentals and coaching in the real world.
Although the first chapters provide background, models, and research about emotional intelligence, the bulk of Coaching for Emotional Intelligence covers areas such as developing relationships with one's direct reports, observing and describing performance, using a structured coaching format, and giving praise.
The chapter on "Corrective Coaching for Job Performance" includes questions often asked about corrective coaching as well as examples of it...
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