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Strategies for keeping your cool with difficult clients.

Publication: Communication World
Publication Date: 01-JUL-07 		Format: Online
Delivery: Immediate Online Access
Full Article Title: Strategies for keeping your cool with difficult clients.(in my opinion)(Viewpoint essay)

Article Excerpt
As communication consultants, we're trained to be diplomatic in all circumstances. Is that, a realistic expectation? Personally, I dont think so. Inevitably, you run into that one internal or external client who pushes you to the breaking point. In my case, I have four:

* One who orders me through each project

* One who waits for me to slip and then pounces

* One who tries to stab me in the back at any time

* One who tells me to shut the hell up (or worse)

Just the other day I was on...

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