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...Barry Murphy, principal Forrester Research (forrester.com).

[ILLUSTRATION OMITTED]

Q Lamont: Barry, can you start us off with a brief definition of e-discovery and explain why it is such a hot issue right now?

[ILLUSTRATION OMITTED]

A Murphy: The best way to think of e-discovery is the process of collecting, preserving, reviewing and producing electronically stored information in response to a regulatory or legal investigation. It's gained a lot of intensity since last December, when amendments to the Federal Rules of Civil Procedure took effect. Now, the courts are essentially saying that organizations need to treat all types of information--including e-mail, documents and structured data--as corporate records. Companies need to know where it all is and get to it in a cost-effective way. The heat is on for organizations to start managing their information proactively, but they are just not prepared to do this.

[ILLUSTRATION OMITTED]

Q Lamont: Why are organizations so unprepared for e-discovery?

[ILLUSTRATION OMITTED]

A Murphy: First, you've got huge volumes of information, and second, most of it is in unmanaged repositories. Only about five percent of information is in managed repositories where the users proactively place it there, tag it with metadata and put it into some kind of classification or taxonomy. The rest of it is "out there" in e-mail, network file servers, desktops and removable media. So the fact that organizations have let information get away from them has created...

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