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Cross-functional harmony: every department should have equal sway in decisions.

Publication: Dealernews
Publication Date: 01-MAR-07 		Format: Online
Delivery: Immediate Online Access
Full Article Title: Cross-functional harmony: every department should have equal sway in decisions.(Fuel for Thought)

Article Excerpt
I just returned from Harley-Davidson's winter dealer meeting in Orlando, Fla. While there I had the pleasure of speaking to dozens of people. The question I asked almost all of them: "How's business?" The answer I received most often: "Good." I also had several saying "Great!" and a few saying "Sucks." Why the difference of opinion?

After years of working with dealers, I've come to realize that the shops that are most successful typically have a thriving cross-functional culture. They don't operate with a sandbox mentality where one department or individual bullies others. Successful stores exhibit a harmony, and the music they make...

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