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Order status dashboard improves sales efficiency: service centers, like motor vehicles, need critical performance information front and center where it can be seen at a glance. Software "dashboards" help drive sales by making customer service more responsive.

Publication: Metal Center News
Publication Date: 01-JUL-07 		Format: Online
Delivery: Immediate Online Access

Article Excerpt
Quickly responding to customer inquiries about the status of their orders is a challenging task without the proper software tools. Salespeople often have to navigate through many screens, leaf through paperwork, call the warehouse or worse--walk out into the plant and search for the order themselves. Not only is this inefficient for the sales department, but callers receive a mediocre level of customer service. Salespeople spend less time selling, and other departments lose productivity from the constant interruptions.

Invera, among other software providers, offers a powerful Order Status Dashboard that allows the salesperson to pinpoint the status of the order at each step in the fulfillment cycle: credit, production planning and scheduling, the recording of production in the...

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