Home | Business News | Browse by Publication | M | Metal Center News

Keeping you promises with CTP: what's the key to customer satisfaction? Delivering on your word. With the Capable-To-Promise feature of today's software, service centers are less likely to make promises they can't keep.

Publication: Metal Center News
Publication Date: 01-JUL-07
Format: Online
Delivery: Immediate Online Access

Article Excerpt
In today's dynamic environment, service centers must properly manage customer expectations. Ensuring that you can meet customer demands in a timely and accurate fashion is the benchmark for measuring customer service success.

What's at the heart of effectively managing customer expectations? Is it being able to provide them with a price on a quote or sales order? Is it being able to determine if you have the available material to...



More articles from Metal Center News
Order status dashboard improves sales efficiency: service centers, lik..., July 01, 2007
The code to customer service: customized labels: a good ERP system imp..., July 01, 2007
Go lean with integrated SaaS: technology that allows the exchange of r..., July 01, 2007
AXIS helps users streamline operations, enhance customer responsivenes..., July 01, 2007
Compusource Document Management Software helps users electronically st..., July 01, 2007

Looking for additional articles?
Search our database of over 3 million articles.

Looking for more in-depth information on this industry?
Search our complete database of Industry & Market reports by text, subject, publication name or publication date.

About Goliath
Whether you're looking for sales prospects, competitive information, company analysis or best practices in managing your organization, Goliath can help you meet your business needs.

Our extensive business information databases empower business professionals with both the breadth and depth of credible, authoritative information they need to support their business goals. Whether it be strategic planning, sales prospecting, company research or defining management best practices - Goliath is your leading source for accurate information.