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...especially customers on portal or intranet initiatives. To maximize the information retrieval experience, customers need metadata framework for content.
There is no doubt that keyword and full-text search--the primary technology delivered through most enterprise search vendors--has its place in the intranet and corporate portal environment. Persons seeking content in domains they are unfamiliar with use full-text search tools to get semi-accurate results from basic words and phrases they know without requiring any more specific subject or document criteria. For public-facing Internet Web sites, providing search facilities independent of domain expertise is a requirement.
Within any organization, however, individuals familiar with internal resources who need highly-accurate results across a vast library of material require a different solution that leverages organizational knowledge of documents. A metadata framework is the key to providing a more efficient means of surfacing content and information that is relevant and personalized to individual knowledge workers searching for content on a corporate intranet, portal or Web application.
Organizations today will drive greater employee productivity from knowledge sharing by looking beyond basic full-text search utilities and embracing a complete solution that utilizes a metadata framework. This framework will power the delivery of relevant content to today's empowered professionals in their day-to-day business activities.
Two major challenges that organizations face regarding information retrieval are common and well documented:
First, content and document management technologies that allow users to collaborate and contribute content to shared portals...
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