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Kenwood/DeLonghi improves customer service with speech self-service.

Publication: M2 Presswire
Publication Date: 12-JUN-07
Format: Online
Delivery: Immediate Online Access

Article Excerpt
M2 PRESSWIRE-12 June 2007-Telephonetics: Kenwood/DeLonghi improves customer service with speech self-service(C)1994-2007 M2 COMMUNICATIONS LTD

RDATE:12062007

Hemel Hempstead: Kenwood/DeLonghi, a leading household appliance manufacturer, has chosen a speech self-service solution from speech recognition and voice automation specialist, Telephonetics VIP, to improve customer service delivery within its call centre.

Kenwood/DeLonghi has been a long standing customer of Telephonetics VIP, having implemented the Telephonetics VIP Contact Centre solution within their call centre. When Kenwood/DeLonghi wanted to automate the repetitive calls to their customer...

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