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Dealer won't upgrade, gets mind-boggling bill; Hefty tab escalates nasty vendor spat over computer gear.

Publication: Automotive News
Publication Date: 28-MAY-07
Format: Online
Delivery: Immediate Online Access
Full Article Title: Dealer won't upgrade, gets mind-boggling bill; Hefty tab escalates nasty vendor spat over computer gear.(spat between automobile dealers and Dealer Computer Services Inc. in Findlay, Ohio)

Article Excerpt
Byline: Ralph Kisiel

What does a dealer do when he gets a bill of nearly $1 million for his dealership computer system - laugh, cry, scream?

Steve Young found himself in this predicament in Findlay, Ohio. Young, general manager of Findlay Ford-Lincoln-Mercury, says the dealership received a $926,482 bill from Dealer Computer Services Inc. of Houston.

The bill covers the cost of his dealership management system through 2012, the end of his contract, and is the latest move in a continuing battle between a group of dealers and the software vendor. Because he balked at a mandatory equipment upgrade, the company considered him in...

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