Home | Business News | Browse by Publication | M | Mississippi Business Journal

Outside help might be best bet for resolving conflict.

Article Excerpt
In the best of worlds, family businesses thrive because there is a high level of trust and cooperation among relatives who share not just blood but a strong work ethnic and commitment to making the business thrive.

But what happens when conflict arises? Workplace conflict doesn't have to be negative, said Archie King, a retired counselor and consultant in Madison.

"Conflict can lead to greater teamwork and increased productivity if handled properly," King sad. "Managers can make tough work easier by improving their communication skills, providing forums for employees and learning conflict resolution skills. Addressing problems before they escalate is imperative. Every business and company should have written and enforced policies baring threats, sexual harassment and racial discrimination. A formal system for resolving conflict should also be a part of their policies."

Family businesses can face difficult challenges because it is almost impossible to keep the family dynamics from affecting the business. King recommends family businesses with conflict resolution seek outside help from a professional.

"They are dealing with family issues and business issues, which complicate the process," King said. "Forums for resolving conflict and a facilitator who has the skills to help resolve the conflict are helpful."

Workplace conflicts can have a huge impact on the productivity and financial success of a company. King said one of the reasons employee assistance programs are diminishing is because it is almost impossible to quantify their value by a dollar amount. But when you consider loss of work due to stress...