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Article Excerpt
Several years ago, the New York Health & Racquet Club (NYHRC) decided to modernize its existing communications infrastructure, an assortment of independent PBXs with an average age of 15 years at each of its 10 locations. The company was experiencing problems with its outdated PBX systems and wanted a solution that would consolidate resources, streamline operations and improve customer service by simplifying the sales process.
Advanced voice-over-IP (VoIP) features, such as redundant connections, the ability to network geographically diverse locations, automatic fail-over and direct inward dialing (DID), were especially appealing to the distributed enterprise.
With limited internal resources, time and expertise, NYHRC sought the help of its technology solutions provider, Intrannuity, to choose a new phone system. Initially, a nationally known provider was chosen to deploy hosted VoIP services. The vendor promised numerous benefits and touted its long history of hosted VoIP experience, but there was a major glitch:...
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