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Process redesign part 2: process analysis.

Publication: Physician Executive
Publication Date: 01-JAN-04 		Format: Online
Delivery: Immediate Online Access
Full Article Title: Process redesign part 2: process analysis.(Nuts and Bolts of Business)

Article Excerpt
Imagine that you are charged with finding a solution to improving the functions of a new operating room suite by leading a process redesign.

[ILLUSTRATION OMITTED]

In my previous column ("The Nuts and Bolts of Business," November-December 2003), I discussed the steps in forming the redesign team and in selecting the process for redesign. The result of our hypothetical case was to choose the Operating Room Turnover Process (ORT) for redesign. This was because the ORT process had the greatest impact on critical success factors for the operating room and the poorest performance.

In addition, changing the ORT might lead to the least resistance to change. Having completed Part 1, the next steps in redesign are to examine the "customers" of the process as well as to map and examine the "as is" process.

Customer service

The customers of the ORT process include both the patients who undergo operative procedures and the surgeons who perform...

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