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Genesys Announces Gplus Adapter for Use With SAP(R) CRM Analytics Capabilities.

Publication: PR Newswire
Publication Date: 24-APR-07
Format: Online
Delivery: Immediate Online Access

Article Excerpt
Genesys Becomes First Customer Interaction Management Software Suite to Tightly Integrate Analytics Processing and Customer Service with SAP NetWeaver(R) BI

SAN DIEGO, April 24 /PRNewswire-FirstCall/ -- Genesys Telecommunications Laboratories, Inc., an Alcatel-Lucent company (Euronext Paris and NYSE: ALU), today announced the new Genesys Gplus Adapter for use with the analytics capabilities of the SAP(R) Customer Relationship Management (SAP CRM) application. Genesys is the first SAP Software Partner to tightly integrate its customer service software with the SAP NetWeaver(R) Business Intelligence (SAP NetWeaver BI) component of the SAP NetWeaver platform. The compatibility of the Genesys Gplus customer service software solution integrated with SAP CRM and SAP NetWeaver BI was tested...

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