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Article Excerpt
XO Leverages Genesys Customer Interaction Management Software, Creating On- Demand Voice Self-Service for Financial Services, Insurance, Banking, Healthcare, Pharma and Utilities
SAN DIEGO, April 24 /PRNewswire-FirstCall/ -- Two of the leading providers of customer service software and managed services have unveiled new, on-demand proactive communication solutions designed for vertical markets, including financial service, banking, healthcare, pharmacy, utilities and insurance markets.
At G-Force, North America's largest annual meeting of Genesys customers and partners, XO Interactive, a leading provider of Enterprise Voice Managed Services and a subsidiary of XO Communications, and Genesys Telecommunications Laboratories, Inc., an Alcatel-Lucent company (Euronext Paris and NYSE: ALU), demonstrated how on-demand communication solutions can help businesses be more proactive in addressing customer service and support issues.
Proactive contact is the use of outbound contact technology to anticipate customer needs and provide notification using any of several communication channels,...
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