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Investing in frontline workers: two projects aim to give entry-level behavioral health workers a promising future.

Publication: Behavioral Healthcare
Publication Date: 01-DEC-06 		Format: Online
Delivery: Immediate Online Access
Full Article Title: Investing in frontline workers: two projects aim to give entry-level behavioral health workers a promising future.(WORKFORCE DEVELOPMENT)

Article Excerpt
In behavioral health, we expect that the professionals responsible for care--psychiatrists, psychologists, counselors, nurses, social workers--are well-trained and have the appropriate credentials. But what about the entry-level workers on the front lines of every type of healthcare setting, the people who deliver much of actual, "hands on" healthcare today? These are the psychiatric technicians, case workers, and counselors in behavioral and community health clinics, drug and alcohol treatment programs, and counseling centers and hospitals. Research and anecdotal evidence are coming to agree with common sense: The quality of care delivered by frontline workers plays a critical role in preventive and early intervention services, chronic illness management, and long-term and postacute care.

Yet few entry-level workers earn enough to support a family, many have less than a bachelor's-level education, and almost all lack credentials that make significant advancement...

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