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More data than detail?

Publication: The Australian Library Journal
Publication Date: 01-NOV-06 		Format: Online
Delivery: Immediate Online Access
Full Article Title: More data than detail?(Libraries Act on Their LibQUAL+[TM] Findings: From Data to Action)(Book review)

Article Excerpt
Heath, Fred M; Kyrillidou, Martha; and Askew, Consuella A, eds Libraries act on their LibQUAL+[TM] findings: from data to action. Binghamton, NY: Haworth Press, 2004. 254p US$29.95 soft ISBN 0789026023 (also published as Journal of Library Administration 40, 3/4)

LibQUAL+[TM] is a web-based survey instrument used to measure users' perceptions of library service quality. It was developed by...

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