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...driving strategic change through Six Sigma and Lean Enterprise.
Most earlier Six Sigma efforts have focused on lowering costs, improving quality, and streamlining processes. While such programs have achieved significant savings and continue to generate both cost and quality improvement, many organizations in recent years have nevertheless faced declining revenues and loss of market share. In this book, the author takes the more up-to-date approach that current thinking requires shift from a focus on efficiency to effectiveness, driving business growth. He proposes a tool set designed to identify and profitably solve customer problems by adapting to a changing market and focusing on the effectiveness of the products and services offered: "we must supply customers with the products they need now, but we must also create new, innovative offerings."
In the book's Introduction, Abramowich articulates this focus on profitable growth and a new perspective on Six Sigma, aimed at...
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