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Eyes of the patient; Peterson jumped from research lab to `mystery patient'.

Publication: Modern Healthcare
Publication Date: 29-JAN-07
Format: Online
Delivery: Immediate Online Access
Full Article Title: Eyes of the patient; Peterson jumped from research lab to `mystery patient'.(Special Feature: ACHE Awards)(Diane Peterson)

Article Excerpt
Byline: Alice Hohl

Diane Peterson, winner of an American College of Healthcare Executives 2007 Gold Medal Award, has seen a lot of hospitals. She often tours them from a gurney or a wheelchair.

Peterson, 57, a healthcare consultant and president and founder of D. Peterson & Associates, says she pioneered the "mystery patient'' method. Now she and her associates go undercover at hospitals all over the country, reporting to hospital executives on how they were treated. It's one of...

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