...pickups, is the world's largest manufacturer of commercial vehicles. DaimlerChrysler's products are sold in more than 200 countries. DaimlerChrysler Academy is responsible for providing training and performance improvement services for retail employees working at Chrysler Group dealerships throughout the United States.

www.daimlerchrysler.com

BUSINESS CHALLENGE

The Chrysler Group has approximately 3,800 franchise dealerships in the United States, with more than 100,000 staff members. Training and certification programs help establish consistent performance levels throughout this large dealership network by helping technicians to stay current with required certifications, and helping management determine personnel training needs. DaimlerChrysler Academy needed to upgrade the Learning Management System (LMS) used to administer dealer certification and training programs to provide better web access, scalability, flexibility, and control.

VENDOR OF CHOICE: LATITUDE CONSULTING GROUP

Latitude Consulting Group Inc. is a technology consulting firm that helps enterprises optimize challenging, information-driven channel partner networks. They design and deliver channel portals, B2B applications, and the Ready Solutions learning management system for sales readiness, channel/client management, and...

NOTE: All illustrations and photos have been removed from this article.



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